The company says 75% of its network is back up, despite some lingering issues

Government agencies provide guidance on what to do in an emergency

Government agencies across the U.S. are urging people to remain calm during AT&T’s outage, with some acknowledging that customers were temporarily unable to contact 911.

Multiple agencies, including the San Francisco Fire Department and the Texas State Fire Department fort worth police, Chicago Office of Emergency Management Communications,Virginia Prince William County Police Departmentof North Carolina Charlotte Mecklenburg Police Department He stressed that the 911 call center is operational.

“If you have AT&T and can’t reach 911, try calling from your landline. If that doesn’t work, contact a friend or family member who is a customer of another carrier and call them for you. Please ask them to call 911.” San Francisco FI’m angry DApartment said in Xa message echoed by other agencies.

Police in Montgomery County, Maryland, are asking people to refrain from calling 911 to test cell phones.

“Please only call 911 if you have an actual emergency,” the department said.

Government agencies tasked with monitoring cyber threats are monitoring the situation.

The U.S. Cybersecurity and Infrastructure Security Agency said it has been in contact with AT&T, but said there was no indication of a cyberattack.

“CISA is aware of the reports and stands ready to work closely with AT&T to understand the cause and impact of the outage and provide any necessary assistance,” said Eric, the agency’s executive assistant director for cybersecurity. Goldstein said in an email. statement.

AT&T says 75% of its network is back up and running

AT&T is on track to restore service to tens of thousands of customers affected by this morning’s nationwide outage.

“This morning, some customers are experiencing wireless service interruptions. Our network team took immediate action and so far three-quarters of our network has been restored. We have restored service to our remaining customers. “We are working as quickly as possible to restore it,” the company said. In a statement.

Cricket Wireless subsequently issued a similar statement.

Cause of AT&T outage still unknown

AT&T said it is working to resolve the issue and restore service, but did not say what caused the outage.

Some iPhone users are seeing SOS messages on their devices

Some iPhone users have seen an SOS message appear on their phone’s status bar. According to Apple Support, this message indicates that your device can’t connect to your carrier’s network, but you can still make emergency calls through other carriers’ networks.

Read the full text here.

By the numbers: Current service outages by carrier

Here are the number of outages by provider as of 10 a.m., according to Downdetector, which collects information from user-submitted reports, data on social media, and other key metrics.

AT&T: 65,800

cricket wireless: 10,400

Verizon: 3,200

T-Mobile: 1,700

Boost: 800

US Cellular: 500

AT&T’s Cricket also responds to outage

Cricket Wireless, a prepaid wireless service provider owned by AT&T and using its network, also suffered a power outage this morning.

More than 13,500 customers reported outages around 8 a.m., according to Downdetector. That number has since dropped to 11,500 as of 9:30 a.m.

Cricket responded to customer complaints about X with the following response: “We would like to explain that we are experiencing a nationwide network incident impacting multiple services. Cricket’s top priority is to restore our services to full capacity as quickly and safely as possible. We apologize for any inconvenience. I’m sorry for that.” This is the cause. ”

More than 70,000 AT&T customers still facing outages

Outages for AT&T customers started early, with about 32,000 customers reporting outages as of 4 a.m. ET, according to tracking site Downdetector.

That number dropped to about 23,000 at 6 a.m., but spiked again to 74,000 around 8 a.m.

As of 10 a.m., there were only about 72,000 power outages.

AT&T’s 5G network reaches 290 million people in the United States, according to the company’s website.

Massachusetts State Police say 911 centers are overwhelmed with calls.

Massachusetts State Police urged residents in the state not to call 911 to test if their cell phone service is working.

“Many 911 centers across the state are being flooded with calls from people trying to find out if 911 is working from their cell phones,” he said. In the post of X. “Please don’t do that.”

Atlanta Mayor releases statement on AT&T failure

Atlanta Mayor Andre Dickens said city officials are “aware that AT&T is experiencing cell phone outages this week” and are “actively seeking information on how the city can help resolve the outages.” “We are collecting,” he said.

Power outages appear to be widespread in Atlanta, according to tracking site Down Detector.

Dickens noted that Atlanta’s e-911 “can receive incoming calls and can also make outgoing calls.”

T-Mobile: “No failures occurred”

T-Mobile said the Downdetector numbers likely reflect customers trying to access users on other networks.

“No failures occurred,” the company said in a statement. “Our network is operating normally.”

Verizon said it was monitoring the situation.

Verizon said the outage does not directly impact its network, but customers trying to connect to another carrier are experiencing problems.

The company said it is “continuing to monitor the situation.”

AT&T recommends Wi-Fi calling until service is restored

AT&T said it is “working urgently to restore service” to customers affected by this morning’s outage.

Until then, customers should use Wi-Fi calling, the company said in a statement.

Cricket Wireless, an AT&T company, issued a similar statement.