File photo of the AT&T logo. On Thursday, February 22nd, the network experienced an interruption in wireless service and recommended Wi-Fi calling.
AP
A cellular outage has impacted mobile phone customers nationally, leaving many users without the ability to place calls.
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The outage, which began in the early morning hours of Thursday, Feb. 22, is affecting customers of AT&T, Verizon and many other cell service providers, according to DownDetector.com.
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There are believed to be tens of thousands of outages, The Associated Press reported.
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AT&T says there is a quick fix to placing calls by enabling Wi-Fi calling on your phone.
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So how do you do that?
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iPhone users
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By using Wi-Fi calling, mobile phone users will be able to “make or receive a phone call if you have a Wi-Fi connection in an area with little or no cellular coverage,” Apple says.
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To turn on the option, Apple says to go to “Settings” on your phone. Then, tap the “Phone” and then “Wi-Fi Calling.”
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“If Wi-Fi calling is available, you’ll see ‘Wi-Fi’ in the status bar while viewing control center,” according to Apple. “Then your calls will use Wi-Fi Calling.”
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Android users
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The same setting can be applied for Android devices, according to Google.
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To enable this option on Android phones, open the Phone app, tap “More,” then go to “Settings.” Then, Google says to tap “Calls” and then tap “Wi-Fi calling.”
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Not all phone carriers support Wi-Fi calling, according to Google.
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“Once you’ve set up Wi-Fi calling, you can make a call over Wi-Fi just like any other call,” Google said. “When you’re connected to the internet, you’ll see ‘Internet Call’ or ‘Wi-Fi calling’ on the notification screen.”
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This story was first published February 22, 2024, 11:34am.
