— RouteThis Certify QoI Dashboard Validates WiFi Setup and Helps ISPs Deliver a Great Customer Experience from Day One —
kitchener, ontario, February 20, 2024 /PRNewswire/ — Rootdis Co., Ltd., a leading provider of in-home WiFi troubleshooting and connectivity CX solutions for Internet Service Providers (ISPs) and smart home brands, today introduced Quality of Installation (QoI) for home WiFi measurements. QoI is comprised of five key performance indicators (KPIs) that enable ISPs to quantitatively track, measure, and verify the success of home WiFi installations, ensuring consistently high levels within a customer’s home from day one. Quality of Experience (QoE) can be guaranteed.
In a typical American household, twenty one There are a variety of connected devices, and customers expect them all to work well in any room. When ISPs increase gigabit speeds, most customers won’t notice the difference. Instead, overall QoE drives satisfaction, and a poor customer experience can lead to costly support calls, truck rolls, and churn. In fact, at least 15% of service provider cancellations occur within 90 days of installation.
QoI allows ISPs to measure and evaluate the most important KPIs that contribute to a great WiFi experience, starting with a perfect installation. These metrics ensure that his actual WiFi speeds match the plan speeds, that all areas of the home have been tested for performance, and that no coverage issues are left behind when the technician leaves. I can confirm that it is not. CPE independent with QoI and intelligent, streamlined workflows root this certificate The platform guides field technicians to optimal device placement, validates WiFi QoE, and certifies the speed and service delivery expected in an optimized home WiFi network.
“In today’s broadband market, being first with the fastest speeds is no longer enough to gain a competitive advantage. Quality of experience is a critical driver of ISP business; “It has historically been a vague and subjective metric,” he said. jason moore, co-founder and CEO of RouteThis. “The RouteThis Certify Quality of Install dashboard allows broadband ISPs to uniformly and quantitatively optimize and validate every home WiFi network installation, ensuring flawless connectivity on every device and in every room from day one. ”
“As a provider of premium broadband services across the United States, Kinetic is committed to providing a superior quality of experience for all of our customers.” barry bishop, Senior Vice President of Field Operations at Kinetic. “The RouteThis Certify platform with QoI provides our team with the data they need to optimize connection speed and reliability, ensuring the best possible network installation, increasing customer satisfaction, and There will be less customer churn and fewer truck hauls.”
About the route
Click here for the route is transforming WiFi support using home consumer devices and machine learning to help ISPs and smart home brands solve connectivity problems.to the original ontario, canada, RouteThis provides a unique CPE-agnostic software solution and remote services platform used by carriers, service providers, and technology companies around the world.visit RouteThis.com and follow us linkedin.
source route this
