Microsoft is currently testing a new AI-powered Xbox chatbot that can be used to automate support tasks. This was revealed by a source familiar with Microsoft’s plans. The Verge The software giant is reportedly testing an “embodied AI character” that animates when responding to Xbox support inquiries. We understand that his Xbox AI chatbot is part of a larger effort within Microsoft to apply AI to the Xbox platform and services.
The Xbox AI chatbot is connected to Microsoft’s support documentation for the Xbox network and ecosystem, and can also answer questions from Microsoft’s support website and process refunds for games. The description of his Xbox chatbot inside Microsoft says, “This agent will answer your Xbox support questions.”
Microsoft has expanded its Xbox chatbot test pool more broadly in recent days, hinting that the prototype “Xbox Support Virtual Agent” could one day be able to handle support inquiries for all Xbox customers. Microsoft acknowledges the existence of chatbots The Verge.
“We’re testing the Xbox Support Virtual Agent, an internal prototype of an animated character that you can ask about Xbox Support topics by voice or text,” said Haiyan Zhang, general manager of gaming AI at Xbox. he said in a statement. The Verge. “This prototype allows players to pull information from existing Xbox support pages and use natural language to more easily and quickly get help on support topics.”
I’ve heard that the Xbox chatbot is similar to what Microsoft is encouraging its own customers to build to automate support tasks. Microsoft has its own Azure AI Bot Service, which companies like Vodafone, PwC and others use to build conversational AI bots.
The Xbox chatbot begins by asking the player, “How can I help you today?” We’re also able to quickly respond to support requests ranging from Xbox malfunctions to paid subscription issues. Sources say the Xbox chatbot is currently being tested internally at Microsoft for support inquiries. Minecraft Realms Subscription-based server hosting service.
Microsoft’s prototype Xbox chatbot is part of a broader effort within Microsoft Gaming to bring AI-powered features and tools to the Xbox platform and developer tools. Sources say Microsoft is also working on creating game content, game operations, and bringing his AI capabilities to Xbox platforms and devices. This includes experimenting with AI-generated art and assets for games, testing AI games, and experimenting with generated AI NPCs, which Microsoft is already developing in partnership with Inworld.
Microsoft is also building AI-powered Copilots to perform safety and moderation tasks, including content moderation on the Xbox platform, and to assist with enforcement and appeals processes. I’m considering it. Microsoft is also looking at ways to add AI-powered assistants to games, giving players ways to get help while playing.
Xbox employees have not publicly acknowledged Microsoft Gaming’s extensive AI efforts, in part because the company is moving cautiously in steering its perception of AI in games. be. Microsoft CEO Satya Nadella has urged all businesses within the company to think about how they can leverage AI in their products and services, but Xbox has not previously been a developer of AI tools. Mainly focused on the side.
At the Xbox General Meeting earlier this year, Microsoft executives outlined an “Xbox Everywhere” vision that included “AI innovation” as a key part of that ambition, along with a device ecosystem and an Xbox platform that lets players play wherever they want. Did.
Microsoft teases the ultra-powerful next-generation Xbox just days after its all-hands meeting, with Xbox president Sarah Bond promising “the biggest technological leap we’ve ever seen in a hardware generation.” did. Part of that technological leap, he understands, will involve AI.
Sony is rumored to be preparing to launch a PS5 Pro console later this year featuring PlayStation Spectral Super Resolution (PSSR), an image upscaling technology similar to Nvidia’s DLSS and AMD’s FSR. AI-powered image upscaling on consoles hasn’t been as widely adopted as it is on the PC version of the game. Immortals of Aveum It’s set to be the first console game to support AMD’s FSR 3 frame generation. Microsoft wants to keep pace with Sony’s efforts to advance its AI.
It’s clear that Microsoft is thinking a lot about AI in games, but how it first appears probably won’t be in the advanced ways it’s currently being discussed within the company. Instead, you may see an animated smiley face while trying to figure out how to fix Xbox error codes.
