T-Mobile ranks among the top carriers when it comes to customer service, and banking on that success, the company has invested significant funds to get its foot in the door for home Internet users. But the company’s push for more power may come at the cost of slower speeds for customers.
Simply put, if you exceed the 1.2 TB threshold in a month, your internet speed will slow down. May Speeds may be reduced during “busy times”.
And how could we know this?
MobileReport (TMO) decided to track this trail and found that this change was not announced anywhere by T-Mobile. A new clause has been added to the terms of service for home broadband users, at least not publicly…
“As of January 18, 2024, new T-Mobile Home Internet customers who use more than 1.2 TB of data in a billing cycle are also considered heavy data users. To help us manage, we are regularly evaluated across rate plans and brands to provide our customers with a wide range of choice while delivering a great experience for all of our customers.”
TMO’s James Austin said, “This change comes just three days after T-Mobile also quietly changed its home internet prices. Therefore, this is a sign that T-Mobile will increase the profitability of its service. “This appears to be an active effort to do so.”
“Still, it’s sad to see the company becoming even more stingy with its service when the way it worked before was great.”
If there’s any good news, it’s this…
Austin was able to get T-Mobile to clarify a few things that might make some customers feel a little better.
“The good news is that existing customers are not affected by this change,” Austin found. “T-Mobile is free to change its mind later, but for now it appears this restriction will only affect new customers.”
T-Mobile added this to clarify things.
“Customers can enjoy unlimited data even if they use more than 1.2 TB in a month (more than twice the average user and less than 10% of customers). You will only be prioritized after other Home Internet customers and may notice slower speeds than other Home Internet customers during busy times. This ensures that all customers have a great network experience. Yes. At the beginning of the next month, these customers will be reset to normal priority until the next time they reach 1.2 TB.”
But Austin isn’t completely convinced by the company’s explanation. “Still, I wouldn’t be surprised if they were lowered further in a year or two, as priority limits exist. After all, companies everywhere seem to be trying to make things even worse these days,” he said. Told.
Gary Guthriereporter
Gary’s primary focus on the ConsumerAffairs news team is travel and technology, including the hearing aid industry. (He has also been a hearing aid user for over 15 years.) Prior to working here, in addition to serving as a program consultant for radio and television stations in approximately 20 markets across the United States, he was also a presentation developer for Jack Daniel and others. . Procter & Gamble, AT&T, Columbia University.
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