Logos of major telecommunications operators in Ghana – MTN, AirtelTigo, Telecel
Internet connectivity has been a hot topic since March 14, 2024, when it was confirmed that the undersea cable serving most West African countries had been severed.
Three telecommunications companies in Ghana have suffered significant declines in the quality of their data services despite efforts by regulators, the National Communications Authority (NCA) and the Telecommunications Chamber of Commerce, to provide the public with vital information. was recorded.
According to the NCA’s last update date (March 16, 2024), the company has announced that it will continue to support domestic telecommunication service providers (MTN, AirtelTigo, Telecel) and all four submarine cable landing service providers (ACE, MainOne, SAT-3, WACS). ) held a meeting with the management team of
“The submarine cable landing service provider has indicated an estimated time period of at least five weeks for restoration of full service from the time the vessel is dispatched to the various locations,” the statement reads in part.
But what are the carriers saying?
Statement: MTN Ghana apologizes for internet challenge
March 14, 2024
The Ghana Mobile Telecommunications Network (MTN) has apologized to its subscribers for the difficulties they encountered in accessing data services and contacting its call centre.
The telecommunications company assured customers that it is actively working on this issue.
MTN Ghana explained in a statement that the service interruption was the result of an issue with the international submarine cable.
The company’s technical team works with international partners to quickly resolve issues.
MTN Ghana’s statement said, “We deeply regret the inconvenience caused and are committed to continuing to provide information to our subscribers in order to resolve the issue.”
Statement: Telecel Ghana Network Upgrade
March 16, 2024
Telecel Ghana has multiple internet service sources via subsea fiber links to SAT3, WACS, ACE, and other international providers.
On March 12, 2024, Telecel Ghana lost the internet capacity provided by the WACS submarine cable and immediately switched to ACE to maintain service.
On March 14, 2024, Telecel Ghana lost internet connectivity from its remaining providers, SAT3 and ACE, due to a submarine cable cut. This disrupted data services on mobile and fixed networks.
Telecel Ghana is currently securing new internet capacity and is gradually adding capacity through local and international partners, including other Telecel subsidiaries. This is in addition to local caching solutions that allow access to some content services such as YouTube, Facebook, and Netflix.
Telecel Ghana would like to sincerely thank our customers for their patience and understanding during this period. All customers will be refunded accordingly.
Please note that information circulating on social media platforms regarding the disconnection of Telecel Ghana due to debt is false and should be ignored.
Facebook Post: AirtelTigo
At the time of filing this report, AirtelTigo was the best internet service provider compared to the other two companies. In their case, the company used that credibility to expand its data services and sales.
A March 15, 2024 post on the company’s Facebook handle read: “We are pleased to be in the gap and provide you with the best possible connectivity. Feel free to recommend us. *533# is your daily internet and calling code.”
Sara
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