Due to negative press, office workers’ concerns about job losses, corporate fraud, and other potential negative effects of AI in the workplace have significantly outweighed their enthusiasm for AI’s potential benefits.
Dallas, March 18, 2024–(BUSINESS WIRE)–A recent study finds widespread anxiety among U.S. workers about the negative effects of artificial intelligence is hindering widespread adoption of beneficial AI advances. became. The findings highlight significant barriers to adopting AI across industries, from concerns about turnover to concerns about business fraud and biased decision-making. Respondents expressed particular concerns about the use of AI in business finance and operations, posing a challenge for fintech companies seeking acceptance and trust in AI-driven solutions.
of 2024 Yooz Survey: AI in the Workplace The survey asked 600 U.S. office workers across industries and age groups about their perceptions of AI in the workplace in 2024. Key findings of the survey include:
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Fear and excitement: Those who said “People feel more fear than excitement about AI” (38%) were nearly three times more likely than those who said “People feel more excitement than fear about AI” (13%). 45% said people are equally afraid and excited about AI. AI,” and 4% said they were unsure.
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Concerns about turnover: Twice as many respondents (41%) said the main impact of AI on employment would be to “remove jobs in various industries” than (18%) who expected AI to “create new job opportunities.” There were more than that.
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Impact of negative news coverage: Almost half of respondents (47%) reported that they encounter news articles or information online that discuss potential risks or negative consequences “often” or “very often,” with a further 36% “sometimes.” only 17% encountered it “rarely”. Or “never.”
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Awareness of news bias: More than half of respondents (51%) agreed or strongly agreed that news articles about artificial intelligence tend to emphasize its risks and negative consequences rather than its benefits, but only Only 23% disagreed or strongly disagreed.
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Construction industry resistance: When presented with a choice of 10 industries, both respondents overall and respondents specific to the construction industry came to the same conclusion. The construction industry has shown the highest resistance to embracing AI advances.
Specifically in the areas of business operations and finance, respondents expressed concern about AI replacing human judgment across these functions and the potential for AI to be used by external sources to attack these functions. Did. Here are the findings:
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Financial decisions: Almost all respondents (92%) said they were concerned about companies using AI in “financial decision-making processes such as loan approvals,” with the most concerned being loss of human judgment and oversight in financial decisions” (62%). Many expressed concerns about “a lack of transparency in how AI makes decisions” (46%) and “potential bias in AI algorithms” (45%).
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Security vulnerabilities: Almost half (49%) of respondents expressed concern that AI could lead to new forms of business fraud that pose a “significant threat to businesses,” but they also expressed concern that AI could lead to “better fraud prevention.” Only 25% said they were not concerned because they expected to be connected. – Fraud detection and prevention. ”
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Potential bias in recruitment: 29% of respondents said that if AI is used in a company’s hiring process and is determined to show unintentional bias against certain demographics, the company would “retire the AI system completely and replace it with traditional recruiting.” 53% of respondents said they would “go back to their ways of doing things.” When asked, “Retrain AI on more diverse datasets to remove bias,” 18% said “I don’t know.”
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Employer responsibilities: Respondents expressed concern that scammers would use AI to target work emails, and 56% said their employers should be “responsible for losses incurred” and responded that they have a “duty to protect their employees” from such attacks.
“While the transformative potential of AI is undeniable, our research highlights a critical reality: worker anxiety about the negative impacts of AI is hindering widespread adoption of AI innovations. From fear of job turnover to concerns about biased decision-making, it’s clear that addressing these concerns is important.” Fostering a climate of trust and increasing AI’s positive impact on our society and economy This is of paramount importance to drive contributions,” said Laurent Charpentier, CEO of Yooz.
Although anxiety is to be expected given the rapid advances in AI, employees are open to the possibilities of AI and welcome information and education on how AI can be deployed safely and responsibly. . As more companies rely on AI to enhance their core business operations, all stakeholders – employees, customers, and the broader public – need to understand how AI is being implemented and how it will benefit each individual. These educational efforts will be important to ensure that people are aware of the impact they can make.
Charpentier emphasized the importance of addressing concerns, saying, “Negative attitudes toward AI pose a challenge for fintech and other business technologies. “It’s important to share positive stories that demonstrate the potential of AI.”
of 2024 Yooz Survey: AI in the Workplace The survey was conducted on Yooz on February 20th by third-party research platform Pollfish. The study surveyed 600 U.S. professionals ages 18 and older. Respondents were salaried workers with annual household incomes of $50,000 or more, representing industries such as construction, manufacturing, automotive, retail, restaurants, health care, finance, and insurance.
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