overview
-
Delta Air Lines is taking an industry-leading initiative to bring fast, free Wi-Fi from T-Mobile to its fleet worldwide.
-
First announced at CES 2023, the feature will provide customers with reliable, streaming-quality connectivity from the moment the boarding door closes to the moment the plane arrives at the gate, giving customers the ability to connect and tailor their travels while traveling. You will be able to spend your time in different ways. 1 for free, just like at home.
-
Delta expects the majority of its customers to have access to high-speed, free Wi-Fi by the end of 2024, with some remaining regional and international flights coming online by 2025. Our team at Delta Air Lines works hard to ensure we have the best technology available. We reliably deliver the experiences our customers expect, at scale and across our network.
delta sink
Delta Sync is Delta Air Lines’ personalization brand, powering the future of travel through SkyMiles® membership. It now includes two of his industry-leading entertainment products being rolled out as part of the in-flight Wi-Fi experience.
- Delta Sync Wi-Fi Bring streaming-quality connectivity to the skies, available to your personal devices (phones, laptops, etc.) via the Delta Sync Wi-Fi login page.
- delta sink seat back We’ve enhanced our industry-leading seatback screens to feel more like a smart TV.
These new in-flight experiences make empty seats feel like seats in your living room, offering new ways to enjoy travel with connectivity and personalized entertainment that’s right for you.
SkyMiles members enjoy special offers, access and entertainment from the leading brands you know and love, including T-Mobile, Paramount+, Walmart+, American Express, Atlas Obscura, Resy and New York Times Games.
Delta Sync seamlessly integrates with your SkyMiles membership and Fly Delta app to create the ultimate personalized experience in the skies.
Over the next few years, Delta plans to roll out additional Delta Sync products that enable a more enhanced and meaningful customer experience from booking to arrival and beyond.
Delta Sync Wi-Fi
In a nutshell: Faster speeds, free streaming and more for SkyMiles members
When SkyMiles members connect to Delta Sync Wi-Fi on their laptop, tablet or smartphone, they instantly gain access to exclusive content from select brands Delta has partnered with to help them make the most of their time on board. Masu.
Key features included as part of the Delta Sync Wi-Fi experience include:
- My exclusive items: Customers enjoy premium entertainment, access and offers from the leading brands they know and love.
- My flight: Customers can connect to free high-speed Wi-Fi and head to this tab for inspiration on what awaits them at their destination and what they need to know about their journey.
Delta plans to partner with additional premium brands to innovate and improve the experience over time.
delta sink seat back
In a nutshell: Smart TV personalization on your seatback screen, unlocked with your SkyMiles membership.
delta sink seat back Currently available on all Airbus A321ceo and Boeing 757-200 (75D) aircraft, Delta will also introduce this new seatback product on its Airbus A319 and A320 and Boeing 737-800 aircraft by the end of summer. It’s a schedule.
The new seatback screen platform aims to change the way customer loyalty and in-flight experience work together to the benefit of customers. Delta has a vision to create a program that provides SkyMiles members with opportunities to engage with the airline beyond the flight, both on the ground and in the air.
SkyMiles members enjoy a refreshed look and feel, best-in-class content, and smart TV features designed to feel like the streaming service customers use at home. These features include remembering where you left off in a movie, listing your favorite movies and series, and more.
Delta Sync seatbacks also offer SkyMiles members a host of travel-day tools designed to streamline their travels. The new My Flights category includes personalized details about your connecting flights, including terminal and gate locations and scheduled connection times. SkyMiles members who are logged into their Delta Sync Seatback will also receive real-time notifications delivered directly to their seatback screen for adjustments to connecting flight schedules and other related travel details.
Logging into the Delta Sync Seatback follows a familiar process. Customers can seamlessly connect their SkyMiles account to a personalized experience using the Fly Delta app by following two-step prompts on the seatback screen.
Look at the numbers
Since launching high-speed free Wi-Fi in February 2023*:
-
The team led by Delta TechOps has been working diligently through the complex process of equipping. 650 machines Free Wi-Fi included, 1 person each.
-
millions of flyers With access to Delta Sync Wi-Fi, customers who join Delta SkyMiles not only get free Wi-Fi, but also access the connected experiences that make their travels with Delta unique, rewarding, and memorable. It will be.
-
is more than 39 million travelers We have enjoyed aircraft as the ultimate platform for discovery – more than just records. Featuring 45 million streaming quality sessions.
-
SkyMiles members of 185 machines I enjoy the Delta Sync seat back.Above 161,000 seatback screens on over 850 aircraftThe airline is more than double its domestic competitors and leads the industry in in-flight entertainment.
*As of February 29, 2023.
FAQ
Why is Delta doubling down on in-flight connectivity?
-
As high travel demand highlights the importance of customer satisfaction across the airline industry, Delta is focused on delivering immediate benefits to customer loyalty. Traditionally, airline loyalty programs have been built on the idea of long-term rewards, where customers sign up, enjoy their travels, and over time receive rewards based on the loyalty they demonstrate. Ta. Delta’s shift from this approach to an immediate value approach reflects the airline’s commitment to staying ahead of the curve in a dynamic industry and keeping pace with evolving customer interests.
-
When you join SkyMiles and fill out your profile, Delta Sync automatically uses that information to personalize your experience on flights. As customers deepen their relationship with Delta through these login member experiences, the airline can serve them in new and modern ways, ultimately increasing customer preference for the Delta brand. can do.
How does Delta Air Lines partner with satellite providers to bring free Wi-Fi to its fleet?
-
Delta Air Lines is leveraging best-in-class technology in collaboration with leading satellite internet service providers Viasat and Hughes to enable a complex connectivity revolution.
-
Viasat technology currently provides high-speed connectivity on domestic trunk routes (all but 74 of Delta’s Boeing 717s) and is expanding its use on the airline’s wide-body aircraft that fly internationally.
-
Hughes provides streaming-enabled connectivity to Delta Air Lines’ fleet of more than 400 regional jets and Boeing 717s.
-
Both suppliers’ technology will replace the Intelsat system (previously known as Gogo).
-
As trusted partners, both companies play a critical role in providing Delta passengers with a consistent and enhanced in-flight connectivity experience across a variety of aircraft types and routes.
When will fast and free Wi-Fi be available on Delta’s aircraft worldwide?
-
With more than 650 aircraft currently operating with fast, free Delta Sync Wi-Fi, Delta expects to increase total available seat miles with free Wi-Fi by the end of 2024. ASM). We remain unparalleled in the connectivity industry at this scale.
-
Streaming-enabled Fuse connectivity is being rolled out to Delta’s more than 400 regional jets and Boeing 717 fleet, with the first regional aircraft expected to be operational later this year. Some regional and international routes are scheduled to enter service by 2025, including operations with Boeing 717 aircraft.
-
As Delta Air Lines equips widebody aircraft with upgraded Wi-Fi and rigorously evaluates its performance, free Wi-Fi will continue to grow in each market as high-quality, reliable service becomes available. will be provided in stages. This strategy mirrors the approach taken for our 2022 domestic installations and aims to deliver a premium customer experience.
How can customers know if free Wi-Fi is available onboard?
-
To learn more about the Wi-Fi service you can expect on your next flight, visit delta.com/wifi. When making a reservation, Wi-Fi-enabled aircraft can be identified by a “Fast Streaming Wi-Fi” indicator that appears in search results.
-
Additionally, customers can view pre-flight email and app notifications, and look for the next sticker near the boarding door.
How do customers connect to free Wi-Fi?
-
Delta Sync Wi-Fi is available from pushback to park. Once the boarding door closes, passengers are free to connect to the onboard Wi-Fi network by selecting the DeltaWiFi.com network in their device settings. After connecting, customers enter their SkyMiles number and password.
-
If you leave Delta Sync on your personal device, simply type deltawifi.com in the web browser on your mobile device, tablet, or laptop connected to Delta Sync Wi-Fi to return to your dashboard can do.
-
Parents or guardians can obtain a Delta SkyMiles account for their children under 16 so they can connect to Delta Sync Wi-Fi while traveling.
Can customers connect to multiple devices at the same time?
-
yes. In fact, since the introduction of Delta Sync Wi-Fi, airlines have discovered that many people actively use multiple screens simultaneously while flying, mirroring the experience in their living room. This insight came about when Delta Airlines learned that offering fast, free Wi-Fi didn’t reduce seatback engagement. This was hypothesized before the introduction of Delta Sync Wi-Fi.
What is the experience for non-SkyMiles members?
For Delta Sync Wi-Fi:
-
If you don’t have a SkyMiles account, you can join for free directly from the login page if you prefer and gain instant access to Delta Sync Wi-Fi.
-
Customers who do not have a SkyMiles account have the option to purchase Wi-Fi access. No matter how you connect, you’ll receive the same fast, reliable connection.
-
Customers who have paid for Wi-Fi access will still have access to the internet, but they will not have access to personalized entertainment and benefits from Delta partners via Delta Sync Wi-Fi.
For Delta Sink seatbacks:
-
Customers who choose not to pair their SkyMiles account with a seatback screen will still be able to enjoy hours of hit movies, TV series and audio content, but will not have access to the personalization features associated with the new login experience. .
For more information about Delta Air Lines Wi-Fi, visit delta.com/wifi.
Through the warmth of our people, service and the power of innovation, we’re always finding ways to make every trip feel right for you.
1Wi-Fi Terms and Conditions apply. Available on most domestic flights.
related news
article
More SkyMiles members than ever enjoy instant loyalty benefits as Delta seamlessly integrates SkyMiles membership, the Fly Delta app and Delta Sync products to create the ultimate personalized experience in the skies doing. Airlines set a new standard for member benefits as Delta Sync seatbacks expand to additional aircraft and high-speed free Wi-Fi continues to be installed on international and domestic flights this year through early 2025 I am.
article
In our mission to improve service quality and modernize the flying experience, Delta is creating new and personalized ways for customers to enjoy their time on board.
media
