The role of generative AI in HR

Generative AI is one of the most revolutionary technologies humanity has ever had access to. And the impact of this new technology will impact the entire organization, including, of course, the human resources department. According to Gartner, 76% of HR leaders believe that if their organization doesn’t implement an AI solution, including generative AI, within the next 12 to 24 months, they will fall behind companies that have. So this is clearly a topic on the minds of HR leaders.

But how exactly will generative AI impact HR work? Here are my top predictions.

Improve HR productivity with generative AI

Generative AI tools, such as ChatGPT, are revolutionizing many HR functions. This streamlines processes such as recruiting, onboarding, personal development, and routine human resources tasks. Additionally, it is used for automatic content creation, data analysis, and report generation. So, according to the same Gartner report, generative AI has the potential to deliver significant productivity gains, potentially reaching up to 30%.

Deliver better, more personalized service to your employees

Generative AI isn’t just about behind-the-scenes improvements. It also introduces new tools for employees that improve the employee experience.

A very simple example is an HR chatbot. These conversational AIs can be used to aid in recruitment, assist with onboarding tasks, and generally answer everyday employee questions. Generative AI therefore enables HR teams to deliver more self-service applications in a way that is more intuitive, more personal, and more helpful than ever before. Advanced language capabilities allow generative AI chatbots to understand. context It’s much better than the old chatbots, not just the content. And of course, these tools are available to him 24/7 on demand. Best of all, HR professionals no longer have to manually respond to routine queries, giving them more bandwidth to respond to more complex issues and situations where human intervention is absolutely necessary.

Generative AI also enables a more personalized approach to serving employees. For example, an HR “co-pilot” can provide reminders about career development, learning opportunities, personal goals, and even if an employee is stressed, needs time off, or needs additional time off. It helps guide employees on aspects such as flagging cases. support. Additionally, Generative AI can be used to create customized learning and development plans or onboarding plans for individual employees.

Managing the impact of digital transformation on the human body

Of course, another issue that HR departments will be grappling with is the impact generative AI will have on the broader workforce. This is not just about supporting the workforce through job growth or job loss, which is important, but also about providing people with the skills they need to succeed in the generative AI era. HR teams need to properly coach business leaders while balancing the efficiency gains that generative AI can provide with the human qualities that will continue to be essential to business. For example, human qualities and abilities such as strategic thinking, complex problem solving, creativity, and emotional intelligence are expected to be in even greater demand in the future.

Enabling HR to play a deeper role in shaping the future of the organization

Generative AI can automate many of the day-to-day repetitive and simple HR tasks, freeing up human HR professionals to focus their time on more complex and holistic tasks. This enables HR teams to become more insightful and strategic partners within the business. As all organizations face a wave of digital transformation, the need for HR to play a leading role in navigating business change has never been greater. In other words, generative AI helps HR departments add more value to their organizations.

HR can lead the way

While many business leaders don’t know where to start with digital transformation, HR has an opportunity to lead by example by embracing generative AI and digital transformation in general.

Of course, this is easier said than done. However, here are some tips to help you on that journey.

· Plan for impact on employees. Carefully consider how generative AI (and AI in general) will impact the workforce, the types of skills that will be critical to future business success, and how HR can support people through the change. please.

· Practice empathy. Change is scary, so lead with compassion and empathy as you navigate change and uncertainty.

· Embrace new tools. Learn from how other organizations have successfully implemented generative AI and find your own use case. Ideally, it’s a combination of longer-term, more strategic ways to deploy generative AI with short-term, quick-fix projects that help build knowledge and enthusiasm. .

· Advertise your success. If generative AI adds value to your HR work, tell that story internally. Increase buy-in across your business by showcasing your successes, both large and small.

Generative AI is ushering in a new frontier for HR, providing a transformative path to increasing efficiency and shaping the future of work, putting HR leaders at the helm of digital innovation and organizational advancement.

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