Government agencies provide guidance on what to do in an emergency
Marlene Rentan
Government agencies across the U.S. are urging people to remain calm during AT&T’s outage, with some acknowledging that customers were temporarily unable to contact 911.
Multiple agencies, including the San Francisco Fire Department and the Texas State Fire Department fort worth police, Chicago Office of Emergency Management and Communications,Virginia Prince William County Police Department and North Carolina Charlotte Mecklenburg Police Department He stressed that the 911 call center is operational.
“If you have AT&T and can’t reach 911, try calling from your landline. If that doesn’t work, contact a friend or family member who is a customer of another carrier and call them for you. Please ask them to call 911.” San Francisco FI’m angry DApartment said in Xa message echoed by other agencies.
Police in Montgomery County, Maryland, are asking people to refrain from calling 911 to test cell phones.
“Please only call 911 if you have an actual emergency,” the department said.
Government agencies tasked with monitoring cyber threats are monitoring the situation.
kevin collier
The U.S. Cybersecurity and Infrastructure Security Agency said it has been in contact with AT&T, but said there was no indication of a cyberattack.
“CISA is aware of the reports and stands ready to work closely with AT&T to understand the cause and impact of the failure and provide any necessary assistance,” said the agency’s Executive Assistant Director for Cybersecurity. Eric Goldstein said in an emailed statement. .
AT&T says 75% of its network is back up and running
brian chan
AT&T is on track to restore service to tens of thousands of customers affected by this morning’s nationwide outage.
“This morning, some customers are experiencing wireless service interruptions. Our network team took immediate action and so far three-quarters of our network has been restored. We have restored service to our remaining customers. “We are working as quickly as possible to restore it,” the company said. In a statement.
Cause of AT&T outage still unknown
NBC News
AT&T said it is working to resolve the issue and restore service, but did not say what caused the outage.
Some iPhone users are seeing SOS messages on their devices
Associated Press
Some iPhone users have seen an SOS message appear on their phone’s status bar. According to Apple Support, this message indicates that your device can’t connect to your carrier’s network, but you can still make emergency calls through other carriers’ networks.
Read the full text here.
By the numbers: Current service outages by carrier
Marlene Rentan
Here are the number of outages by provider as of 10 a.m., according to Downdetector, which collects information from user-submitted reports, data on social media, and other key metrics.
AT&T: 65,800
cricket wireless: 10,400
Verizon: 3,200
T-Mobile: 1,700
Boost: 800
US Cellular: 500
AT&T’s Cricket also responds to outage
Marlene Rentan
Cricket Wireless, a prepaid wireless service provider owned by AT&T and using its network, also suffered a power outage this morning.
More than 13,500 customers reported outages around 8 a.m., according to Downdetector. That number has since dropped to 11,500 as of 9:30 a.m.
Cricket responded to customer complaints about X with the following response: “We would like to explain that we are experiencing a nationwide network incident impacting multiple services. Cricket’s top priority is to restore our services to full capacity as quickly and safely as possible. We apologize for any inconvenience. I’m sorry for that.” This is the cause. ”
More than 70,000 AT&T customers still facing outages
Marlene Rentan
Outages for AT&T customers started early, with about 32,000 customers reporting outages as of 4 a.m. ET, according to tracking site Downdetector.
That number dropped to about 23,000 at 6 a.m., but spiked again to 74,000 around 8 a.m.
As of 10 a.m., there were only about 72,000 power outages.
AT&T’s 5G network reaches 290 million people in the United States, according to the company’s website.
Massachusetts State Police say 911 centers are overwhelmed with calls.
Pamela Engel
Massachusetts State Police urged residents in the state not to call 911 to test if their cell phone service is working.
“Many 911 centers across the state are being flooded with calls from people trying to find out if 911 is working from their cell phones,” they said. In the post of X. “Please don’t do that.”
Atlanta Mayor releases statement on AT&T failure
Pamela Engel
Atlanta Mayor Andre Dickens said city officials are “aware that AT&T is experiencing cell phone outages this week” and are “actively seeking information on how the city can help resolve the outages.” “We are collecting,” he said.
Power outages appear to be widespread in Atlanta, according to tracking site Down Detector.
Dickens noted that Atlanta’s e-911 “can receive incoming calls and can also make outgoing calls.”
