An easy way to evaluate your in-flight internet service is to focus on speed tests. This technique is simple, usually non-disruptive, and makes sense for most passengers to compare the numbers. Sadly, speed tests only score one or two variables and are done at intermittent intervals, which is insufficient to tell the complete picture.
New companies are now taking on the challenge of quality of experience (QoE) measurement, and suppliers are openly discussing the idea of moving beyond supplier-reported SLA compliance. This topic came up again during a panel discussion with in-flight connectivity providers at Satellite 2024.
All three have slightly different ideas about what should be measured and how. However, everyone agrees that additional details are needed beyond the basic contractual her SLA report.
Additionally, while panel members generally spoke in support of the concept, airlines should be able to utilize additional data to ensure that passengers are satisfied with the service provided and that airlines can trust the connection. Not everyone was 100% in agreement, even though there was growing demand from .
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