Quick service companies need low-cost, long-term solutions to future-proof their businesses and meet all of their users’ expectations. AI-powered WiFi monitoring is a key solution to achieving these business goals.
Common quick service challenges
These common challenges, or pain points, are likely familiar to anyone who works in or owns a quick service location. First take a look at them, then take a closer look at what difference his AI-driven WiFi monitoring makes.
Kiosks and POS devices
More and more quick-service companies are adopting the use of kiosks and their built-in POS devices. Kiosks provide more efficient service to customers, reducing the chance of queuing for orders and freeing up employees to focus on delivering food and maintaining the restaurant environment. You can improve the user experience by putting your customers in the driver’s seat. When customers can choose their own options and choices and create desired replacements, there is little chance that small details will be overlooked or orders placed that do not fully meet the user’s expectations.
The challenge is operating these kiosks. Essentially, most of them are WiFi-enabled, so you can set them up anywhere in your restaurant. However, if there are any issues with your WiFi, whether long-term or intermittent, your kiosk can go completely offline or experience glitches that hurt the customer experience.
Sensor (IoT device)
The quick service industry is increasingly adopting new sensor technologies. These include:
- Devices that track inventory and support on-demand delivery
- Sensors that monitor freezer and refrigerator temperatures
- Customer location tracking, including tableside beacons for order delivery
- Device for monitoring employee schedules and recording time
- Digital menu that can be changed according to sold out items or seasonal items arriving
- Energy management for HVAC equipment
- Kitchen equipment monitoring device
Some of these sensors only need to work when the restaurant is open, while others need to work 24/7. As more devices are adopted, WiFi networks become more complex and more demanding. If the network is not constantly monitored to ensure it is ready to meet this demand, fast-casual businesses will see unreliable performance from all sensors, often reducing business continuity. and loss of revenue.
customer service
When customers choose to eat at a fast-casual restaurant, they expect connectivity. Whether it’s for a business meeting, a study session, a casual lunch, or a solo meal, you’re likely to judge a restaurant by whether it offers reliable Wi-Fi.
Is your network ready to support the 12 laptops, 30 mobile phones, and the same number of smartwatches, kiosks, POS devices, and sensors required to run your restaurant? If not, where are the problems? Will customers lose service or will they lose employees? It’s more serious for a restaurant’s devices to go offline, but neither scenario is good for a company’s reputation.
How AI-driven WiFi monitoring improves quick service restaurants and improves customer experience
Restaurants need reliable WiFi networks built to meet the demands of their business. Here we explain how his AI-driven WiFi monitoring can help you achieve WiFi assurance and address the challenges mentioned above.
24/7 automatic issue detection, notification, and mitigation: These solutions never sleep. Constantly analyze network activity to identify issues and alert IT professionals in real time, whether staff is onsite or not. If a problem occurs overnight (perhaps your temperature monitoring device has an intermittent problem and stops working for several minutes), your IT department will know about it, even if no one is onsite to report it. doing. This means you can resolve problems before they recur and potentially cause costly losses.
Personal IT support: WiFi monitoring solutions allow IT professionals to know exactly what’s happening on their network, both good and bad. When a problem occurs, the solution identifies the root cause and notifies IT. This means on-site employees do not need to be network experts.
Remote troubleshooting: With AI-driven monitoring, IT teams can often resolve issues without having to travel to the field. This means your network returns to optimal performance faster and reduces travel costs.
How AI-driven WiFi automation can help your business succeed with current and future industry technologies
Thanks to the modern digitalization of the fast-casual business, quick-service restaurant networks are only becoming more complex. More and more devices and apps are entering the market offering IoT sensors, AR/VR training for staff, and hyper-personalization for customers.
This means the potential for network issues that impact your bottom line is only increasing. IT departments already have a critical need for network visibility, automated alerts, and rapid troubleshooting to resolve issues before they impact customers or employees. That critical need will never go away. Threats to operational efficiency are increasing.
AI-powered WiFi automation is a game-changer in three ways.
Future: AI-driven WiFi automation gives restaurants the analytics and insights they need to prevent catastrophic and intermittent issues. These solutions store historical analysis and identify long-term trends in performance. These detailed insights give you detailed visibility into what your network needs to keep meeting user demands. This information allows decision makers to ensure that the network is personalized for current and future needs.
Cost-effective testing: When implementing new technology, businesses can use WiFi automation solutions to track user experience and business productivity before, during, and after changes in select stores. Detailed analysis allows decision makers to answer questions such as what impact will it have on business operations? Is this worth deploying everywhere?
Vendor independent design: These solutions are not tied to specific sensors or other technologies. These are independent monitors that will continue to analyze all network activity no matter what new industry technologies are adopted. With a vendor-neutral solution, insights will continue to be provided no matter what.
Future-proof matters
Quick serves that are efficient, welcoming, and adaptable are more likely to be successful. In today’s digital world, a reliable and optimal network is a key element to achieving success. His AI-powered WiFi automation solution enables cost-effective WiFi assurance without the need for on-site network engineers. These are features every company should implement.
roger sands CEO and co-founder of Wyebot.
