- Some workers worry that artificial intelligence will come to their jobs.
- But AI can sometimes become more like an intern, taking on tasks that cannot be done otherwise.
- In some cases, AI tools can also help in areas such as accounting, where there is a labor shortage.
Like most people, Heather Holding had some things on her to-do list that she knew she’d never accomplish.
That made Holding, who oversees risk management at fintech company Bestegg, wonder whether artificial intelligence tools could help her draft policy documents that she and her colleagues didn’t have time to put together. .
“One day I thought, ‘Hey, let’s just solve this problem,'” Holding told Business Insider. So she created a prompt for her AI tool, a corporate report created by Workiva, built into her platform. Although the chatbot-generated documents required some tweaking, Holding and her team cleared her 10 outstanding policies within a day.
“We run a very lean operation, so something like this is really transformational for us,” she said.
Holding’s experience shows that AI can bring about subtle changes in changing jobs. Many workers have expressed concern that this technology will show up in the office like a young gun coming to work. But in some cases, AI could be like a temporary worker brought in when there’s a lot of work to do, or to do a job that no one else wants to do.
AI bots could act as interns.
One reason chatbots like the one used by Holding may not take over a large amount of work anytime soon is because there are currently limits to what AI can do. Generative AI tools, like inexperienced workers, often still require supervision. Holding has to review and sometimes adjust what the bot kicks, but she still Save time.
Writing a policy document from scratch can take anywhere from eight to 30 hours, depending on the type and amount of research required, she said. As long as she does the preliminary work to create proper instructions for the bot, she said, the results are convincing.
“You can literally create sections that reflect exactly what you want in your actual policy,” Holding said.
According to Ron Williams, CEO and founder of Kindo, which helps companies securely deploy and use AI tools, AI can is an important part of how we transform our workplaces. One of the reasons, he says, is that the technology allows companies to do things that they couldn’t do easily or cost-effectively before.
“There are jobs that aren’t being done right now that aren’t threatened at all, that AI will be able to start doing now,” he told BI.
Williams predicts that some of the biggest benefits from AI won’t be centered around what companies and employees are currently doing. Rather, he believes that big results can be achieved by doing things that workers don’t do that AI can do. Williams said achieving these things could change the trajectory of the business.
“As AI improves, the scope of its impact will continue to accelerate and expand,” he said.
Williams pointed to work such as content moderation and review aggregation in e-commerce. He said AI can sift through thousands of posts and summarize how customers feel about a product. Amazon is trying this. Williams said high-profile information from AI could boost sales if shoppers can better understand what people think about products. This service would not have been possible without technology.
“Before, it wasn’t economical for humans to go through it and try to tally it up,” he says.
make up for lack of help
One reason jobs sometimes go wrong is that there aren’t always enough workers. Therefore, some leaders seek help from his AI. In a Gigged.AI survey of around 250 UK executives conducted in mid-2023, around half said GenAI could address the skills shortage in the tech industry.
Efforts are also being made to train workers in fields such as: Accounting firms facing labor shortages About the benefits of AI. A startup called Docyt recently introduced a professional development platform that helps teach accountants how to use AI to complete their jobs more efficiently and accurately.
Jerome Pesenti, founder and CEO of AI-powered learning app Sizzle and former vice president of AI at Facebook parent company Meta, told BI that AI can sometimes be unpredictable. He said that he sometimes takes on some of the work that he does. He pointed to labs whose machines excel at repeating experiments with high precision. However, tasks that may seem simple, such as cleaning a machine or moving samples, are often difficult to delegate to robots.
“It’s literally going to take decades to automate this,” he says. “But some of the jobs we thought were probably high-level, things like doing precision experiments, are actually things that machines are better at doing. It turns out.”
Pesenti said humans still have the advantage in areas such as acting in complex environments and dealing with multiple systems. But that doesn’t mean people won’t rely on AI as a hired hand in the workplace, he pointed out. “I’m still betting on humans, but I think humans need to leverage machines to get better,” Pesenti said.
At Best Egg, Holding hopes the AI will one day take on more tasks, such as scooping up thousands of rows of data and allowing auditors to ask chatbots about that information and spot anomalies. I hope that it may become. Currently, she may spend up to 40 hours transacting her tests. Holding said if she could deploy AI to help with this task, the time it would take for the task could be cut in half.
“We are all leaning into this technology to do more with less,” she said.
