Ordering food with DoorDash is the perfect solution when you’re hungry and don’t want to spend the time and hassle of cooking, washing pots and pans, and figuring out what to eat. However, if you wait too long to order and you’re hungry, you’ll want to take your grumpiness elsewhere. If you don’t, you’ll face the consequences.
On Tuesday, DoorDash announced SafeChat+. This is a new AI-powered feature that reviews in-app conversations between Dashers and customers to detect verbal abuse and harassment, and helps Dashers remove themselves from such situations.
Also: This free tool from Anthropic helps you create better prompts for your AI chatbot
When SafeChat+ detects abusive or inappropriate comments directed at Dasher by a customer, it immediately provides Dasher with the option to cancel the order without affecting its rating.
Prior to this update, if you canceled an order after Dasher had accepted it, regardless of the reason, it would have a negative impact on your Dasher completion rating, and DoorDash’s policy states that a completion rate of 90% or less is a benefit. This is an important change. Deactivation.
A demo of this feature, seen below, shows that even if a Dasher chooses to cancel an order due to inappropriate language use, they can still receive pro-rated payments. In some cases, the payment is half. The clip also showed Dasher’s ability to maintain order if he felt safe.
If a broadcast is already in progress when inappropriate language continues, SafeDash+ will automatically end the chat to prevent further escalation. If Dasher uses inappropriate language during a stream, customers can contact her DoorDash support via chat or phone for assistance.
The company says SafeChat+ is already available in all in-app DoorDash chats and can review more than 1,400 messages per minute in dozens of languages, including English, French, Spanish, Portuguese, and Mandarin. are sharing.
