British Airways to offer Executive Club members free Wi-Fi on board from April 3rd

With more customers looking to stay connected to the world from their seats, from April 3 British Airways Executive Club members can use the airline’s Wi-Fi to connect to the world from wherever they are in their cabin. , you’ll be able to send messages for free on one device. This service will be available on all WiFi-enabled aircraft within two weeks from the deployment date.

The company also became the first to offer a WiFi-enabled in-flight customer care solution to resolve in-the-moment issues, even at 35,000 feet. Created by Microsoft specifically for British Airways, it allows customer care teams on the ground to connect with their cabins. You’ll work alongside your crew colleagues on over 300 flights per day. This feature allows flight attendants to help resolve unexpected issues before the flight lands at any of the airline’s more than 200 destinations.

It’s all part of British Airways’ (BA) £7bn transformation plan. The airline has confirmed plans to overhaul its digital user experience with a new website and mobile app that will offer deeper personalization.new ba.com The browser is designed to offer a range of new services, including the ability for customers to self-serve if they wish, and the ability to manage and make changes to their trips online rather than calling airline customer care. It is already in beta testing on the following platforms. Center to change plans. The first changes are expected to start rolling out by the end of the year.