In customer service, unexpected reactions often bring moments of joy and surprise. That’s exactly what happened recently when popular food delivery platform Zomato answered a customer’s question about ‘marriage’ in a hilariously unexpected way.
The exchange, which took place on social media, quickly gained attention and divided everyone. Although details of the inquiry were not disclosed, Zomato’s resourceful and lighthearted response demonstrated the company’s proficiency in engaging with customers.
It emphasized the importance of injecting humor into everyday interactions.
At a time when brands are trying to stand out in a digital environment, Zomato’s approach is a reminder that fostering moments of genuine connection and laughter can go a long way in leaving a lasting impression on customers.
This incident further cemented Zomato’s reputation as a food delivery service and established itself as a brand with a unique personality and sense of humour.
What did Zomato do in response to customer inquiries?
Zomato, the famous food delivery platform, is known for its resourceful presence on social media and often responds wisely to customer queries.
However, recent incidents have left internet users perplexed as many suspect that answers to customer complaints were generated by AI.
The situation came to light after Shobhit Bakliwal, a Zomato user based in Bengaluru, highlighted the issue with the app’s requirement that users have to enter their date of birth and wedding anniversary, which cannot be edited later. .
Bakliwal shared a screenshot of the predicament and asked Zomato about the scenario where someone remarries. Zomato may have misunderstood the customer’s inquiry and given a nonsensical answer.
“Oh no, there’s no ‘edit’ for anniversaries? I never expected Zomato to turn into a marriage counselor! If someone chooses to ‘remarry’ a meal, they can add that dish with extra flavor and maybe some confetti Celebrate the dedication of ” replied Zomato Care.
Where can I see your posts?
Check out @shobhitic’s post about X.
What was the internet reaction?
Zomato’s response left internet users perplexed, prompting them to express their confusion in the comments section of the viral post.
Many acknowledged that they couldn’t decipher the message, but others called on the company to stop using AI and large-scale language models to provide ambiguous responses.
what do you think about it? Let us know in the comments.
