Wednesday, November 29, 2023 at Salesforce headquarters in San Francisco, California, USA.
David Paul Morris | Bloomberg | Getty Images
Salesforce on Thursday announced new data and artificial intelligence solutions that could help reduce burdensome administrative workloads for healthcare workers.
The first tool, called Einstein Copilot: Health Actions, will allow doctors to instruct the AI in conversational language to schedule appointments, summarize patient information and send referrals, according to a release. Salesforce also announced Assessment Generation. This will enable organizations to digitize health assessments such as questionnaires without manual entry or coding, the release states.
Both capabilities are built on the company’s Einstein 1 platform, which allows healthcare organizations to bring healthcare data from disparate sources such as insurance claims systems and electronic health records into one place. can.
Labor-intensive administrative tasks such as paperwork are a major problem for healthcare professionals. According to a recent study from Athena Health, this is one of the leading causes of physician burnout. More than 90% of physicians reported feeling burnt out “on a regular basis,” and 64% of physicians said they felt overwhelmed by administrative demands, according to the survey.
Medical data is stored across a variety of databases and formats, making it difficult and time-consuming for clinicians to track the information they need, often adding to the administrative burden. As a result, there is a growing opportunity for technology companies like Google, Amazon Web Services, and Salesforce, which offer cloud-based customer relationship management (CRM) tools, to integrate data across the healthcare system.
Salesforce says doctors can use Einstein Copilot: Health Actions to generate patient summaries that include details about a patient’s medications, requests for clinical services, diagnoses, tests, and more. By using AI to generate summaries, physicians no longer have to spend time examining all of these components individually.
According to Salesforce, the rating generation tool will be generally available this summer, and Einstein Copilot: Health Actions will be available by the end of the year. All Einstein Copilot features will also be compliant with HIPAA regulations as of this summer, the company added.
