RouteThis Inc., a leading provider of in-home WiFi troubleshooting and connectivity CX solutions for Internet Service Providers (ISPs) and smart home brands, has introduced Quality of Installation (QoI) for home WiFi measurements. QoI enables ISPs to quantitatively track, measure, and verify the success of home WiFi installations, enabling them to deliver consistently high quality of experience (QoE) from day one.
The typical American home now has 21 connected devices, and customers expect them all to work flawlessly in every room. As ISPs increase gigabit speeds, most customers no longer notice the difference. Rather, his overall QoE increases satisfaction, and a poor customer experience can lead to expensive support calls, truck rolls, and churn.
With QoI and intelligent, streamlined workflows, the CPE-agnostic RouteThis Certify platform guides field technicians through optimal device placement, validates WiFi QoE, and delivers expected speeds in an optimized home WiFi network. and authenticate the provision of services.
Jason Moore, co-founder and CEO of RouteThis, said: “The RouteThis Certify Quality of Install dashboard allows broadband ISPs to uniformly and quantitatively optimize and validate every home WiFi network installation, ensuring flawless connectivity on every device and in every room from day one. ”
“The RouteThis Certify platform with QoI provides our team with the data they need to optimize connection speeds and reliability, ensuring the best possible network installations, increasing customer satisfaction, and It reduces customer churn and reduces repeat truck rolls,” said Barry Bishop, senior vice president. Kinetic in field operations.
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For more information, please visit www.routethis.com. Follow RouteThis on LinkedIn for the latest updates.
