NLX has raised $12 million in Series A funding to grow and develop an artificial intelligence (AI) platform for managing chat, voice, and multimodal conversation applications.
Its platform allows brands to create, manage, deploy, and analyze these applications. Manage conversational deployments across your enterprise. NLX said on Monday (February 26) that it has access to AI models from multiple providers. press release.
The company will use the new funding to accelerate market expansion, drive strategic hiring, and add features to its platform, according to the release.
“AI is transforming the customer service journey for brands, and it is essential that every touchpoint in that journey feels personalized and exceeds expectations for consumers, while also being grounded in utility. .” Andrei Papanceasaid NLX CEO and Chief Product Officer in a release.
“This milestone speaks to NLX’s success in helping some of the most recognizable global brands deliver world-class customer experiences at scale,” Papansea added about the funding round.
NLX uses generative AI, cloud software, voice, chat, and multimodal conversational AI technologies to deliver these customer experiences for enterprise brands, according to the release.
The largest NLX deployment covers 90 countries and 65 languages, according to the release.
The company’s Series A round was led by Cercanonoted the company’s “innovative approach and potential to revolutionize the customer experience landscape.”
“NLX is redefining the way people interact with brands.” Lauren Glattersaid Cercano Investors in a release. “The company’s commitment to providing an automated, frictionless, multimodal self-service experience aligns with the evolving needs of enterprises.”
demand Conversational AI Customer engagement has “exploded since the pandemic,” Papancea told PYMNTS in an interview posted in February 2022.
“Conversational AI is a very practical use of technology because we need to augment human work,” he said at the time.
Another recent development in this field is PayPal-Base of Lhasa announced on February 14 that it has raised $30 million in a Series C round to expand its power generation capacity. Conversational AI A platform for businesses.
The platform’s open and extensible conversational AI powers the AI assistant to align with customers’ business logic, delivering meaningful and actionable user engagement, Rasa said at the time.
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